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Privacy Policy 

This website is owned by Leicester Complementary Solutions Ltd. We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislations and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting our website you are accepting and consenting to the practices described in this policy.


Confidentiality and Data Protection Statement: 

We comply with data protection legislation and medical confidentiality guidelines. Medical information will be kept confidential and only accessed on a "need to know bases". We hold your medical data on a third party clinical software that is fully compliant with data protection acts. We do not usually share information with your GP unless you instruct us to do so or in certain clinical situations where it is clinically important to share information. Following some interaction we will email you a copy of the intervention you received from us so you can forward it to those involved with your treatment if you wish to do so.


Privacy policy related to your medical records:

This practice keeps medical records confidential and complies with the General Data Protection Regulation (GDPR) and Data Protection Act 2018

We hold your medical record so that we can provide you with safe care and treatment. We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

The confidentiality of your information is very important to us and we comply with date protection legislations and medical confidentiality guidelines of our professional bodies (namely the General Medical Council).

Sharing of information:

We will share relevant information from your medical record with other health care professionals when they provide you with care. For example, when you are referred to a consultant, or when we send details about your prescription to your chosen pharmacy.  We recommend that we share the care given to you here with your NHS GP – however we will only do this with your consent and would provide you with copies of all correspondence.


You have the right to object to information being shared for your own care. Please speak to the practice manager if you wish to object. You also have the right to have any mistakes or errors corrected.



Your medical information:

All patients who receive care are registered on our computer system. The information is only accessible to authorised practice members. The database is held by a third party that supplies a cloud based storage and management which is fully compliant with the GDPR regulations. Our data is web based and held securely via our IT providers: Pabau. 


What personal data do we hold apart from that collected when registering with Leicester Holistic GP?

As a medical practice we will hold medical records and information about you in order to treat you appropriately and in a timely manner. We need to keep comprehensive and accurate personal data about patients to provide you with safe and appropriate medical care. We will ask you yearly to update your medical history and contact details

To provide patients with a high standard of medical care, we need to hold personal information. This personal data can include:

- Past and current medical conditions; personal details such as age, address,  telephone number, email, next of kin, NHS GP 

- X-rays and clinical photographs reports

- Information about your treatment that we have provided or propose and its cost

- Notes of conversations or incidents that might occur for which a record needs to be kept

- Records of consent to treatment

- Any correspondence relating to you from yourself or other health care professionals




Identifying patients who might be at risk of certain diseases

Your medical records will be searched by a computer programme so that we can identify patients who might be at risk from certain diseases or conditions such as diabetes or hypertension.

This means we can offer patients additional care or support as early as possible. This information will also be anonymised for audit purposes to monitor and measure the quality of the care we deliver.



Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.

These circumstances are rare. We do not need your consent or agreement to do this. Please ask us if you wish to see our Safeguarding Policy


Data Controller contact details

Dr Hamad

Leicester Complementary Solution LTD



Purpose of the processing of information:

- To give direct health to individual patients. For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.

- To check and review the quality of care. (This is called audit and clinical governance).

To advise patients of changes to services or new services


Lawful basis for processing

These purposes are supported under the following sections of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…” 

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.



Disclosure of information

To provide proper and safe medical care we may need to disclose personal information about you including to:

- Healthcare professionals and staff in this practice

- Hospitals (if required, e.g. referral or emergency transfer)

- Out of hours services

- Diagnostic and treatment centres;

- Other organisations involved in the provision of direct care to individual patients

- Regulatory bodies e.g Care Quality Commission

Information would only be shared with your consent and you would be copied into all correspondence if you wished.

Disclosure will take place on a ‘need-to-know’ basis. Only those individuals or organisations who need to know to provide care for you will be given the information.

In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your health care. The practice would take legal advice before disclosing data in these very limited circumstances and where possible you will be informed of these requests for disclosure


Requesting your consent under GDPR

We will continue to obtain consent from you as a patient be it implied, verbal or written for the treatment or procedures undertaken at our clinic.   This will be inline with the General Medical Council’s guidelines and will be recorded appropriately in your medical records.

In addition to this, we require your consent under GDPR to communicate with you by phone or email or post.

We will:

- Ask you to opt-in to any marketing or other communications

- Offer choices as to how to communicate with you should you so wish

- Offer you the option to withdraw consent to that communication at any time


Collection of personal information when visiting our website

You can access most of the pages on our website without giving us your personal information although you may choose to do so, for example when you submit an enquiry. Users are requested not to send confidential details or debit/credit card numbers by email unless specifically asked by us to do so.

When you submit personal information, you consent to our use of the information as set above under ‘Requesting your consent under GDPR’.


Use of personal information

We will use personal information given to us in accordance with these terms and conditions, and with any additional statements appearing on forms used for submitting personal information. We will not disclose personal information to any third parties without obtaining your prior consent, unless we are required by law to do so.

If you submit an enquiry, we will use your personal information to administer and respond to your enquiry. We will store securely the information you supply and our response. We may produce reports on enquiries to enable us to monitor and develop our service but reports will be based on anonymous data; we will not identify individuals in our reports.

If you comment or complain about our services, we may use your details to investigate your comments.


Rights to object

You have the right to object to information being shared between those who are providing you with direct care.

This may affect the care you receive – please speak to the practice.

You are not able to object when information is legitimately shared for safeguarding reasons.

In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

The information will be shared with the local safeguarding service, the Leicestershire and Rutland Safeguarding Board.


Right to access and correct

You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff.

We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.


Data we get from other organisations

We may receive information about your health from other organisations who are involved in providing you with health following a referral from Leicester Holistic GP. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your medical record at this practice is kept up-to date when you receive care from other parts of the health service.

Note: Although obliged to share patient information with your NHS GP (with your consent) currently independent doctors do not have access to care and treatment records you receive elsewhere (NHS or private).


Retention period

GP medical records will be kept in line with the law and national guidance. The practice manager will advise you as to how long hard copy medical records are legally be required to be kept by us, digital medical records will be stored indefinitely until government regulations change.


Access to your medical records

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to the practice manager.


Use of personal information

We will use personal information given to us in accordance with these terms and conditions, and with any additional statements appearing on forms used for submitting personal information. We will not disclose personal information to any third parties without obtaining your prior consent, unless we are required by law to do so.

If you submit an enquiry, we will use your personal information to administer and respond to your enquiry. We will store securely the information you supply and our response. We may produce reports on enquiries to enable us to monitor and develop our service but reports will be based on anonymous data; we will not identify individuals in our reports.

If you comment or complain about our services, we may use your details to investigate your comments.



If you do not agree

If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this Code of Practice, please discuss the matter with your doctor. You have the right to object; however, this may affect our ability to provide you with medical care.

You have a right to withdraw your consent at any time, however this will not be retrospective.

Contact details

Dr Ghassan Hamad, Registered Provider and Manager, GP

Leicester Holistic Complementary Solution LTD, trading as Leicester Holistic GP



Cookies and Internet Protocol (IP) logging

When you visit our website, our server will record your computer’s IP address (the unique numerical address given to every computer connected to the Internet) and the time and duration of your visit.

This website uses cookies, a piece of data that may be stored on your computer when you visit a website; these cookies store the anonymised IP address (the last digit group of the IP is removed before storage).

Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. You may disable the use of cookies in your Internet browser without affecting your use of our website.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

- You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form or an email. The information you give us may include your name, address, e-mail address and phone number etc.

- Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 


How we may use the information we collect?

Information you supply to us: We will use this information to provide you with information and/or services that you request from us.


Information we automatically collect about you: We will use this information:

to administer our site including troubleshooting and statistical purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. 


Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third party website and hosting provider (Wix) to facilitate the running and management of this website. Wix meets high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Wix process, is kept secure and only processed in the manner we instruct them to. Wix cannot access, provide, rectify or delete any data that they store on our behalf without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies. 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. 


Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made to us in writing. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us in writing or via our contact form.



Right to complain

You have the right to complain to the Information Commissioner’s Office.

For further details about your rights under the Data Protection Act, please

Visit the Information Commissioners Office website

Telephone:  0303 123 1113

Email online form:

Write: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

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